Frequently Asked Questions
Everything you need to know about shopping with GRUV Canada.
What are your shipping rates within Canada?
We offer flat-rate shipping across all provinces, with free standard shipping on orders over $100 CAD. Delivery times typically range from 3 to 7 business days depending on your location.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in original condition with tags attached. Please note that certain clearance items are final sale.
Are there any duties or customs fees for Canadian customers?
No. Since we ship directly from within Canada, you will not be charged any additional customs duties or brokerage fees upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
Do you offer price matching?
At this time, we do not offer price matching with other retailers. However, we strive to keep our prices competitive and frequently offer seasonal promotions for our customers.